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WSU Vancouver Students

Guides, Tips and Troubleshooting for Student E-mail.

1. Safe Email Practices

1.1. Safe Practices and the Consequences of being Unsafe

Safe Email Guidelines and the Consequences of being unsafe

What Are Safe Email Practices?

  • Don't open email attachments unless you know what they are.
  • Don't open, forward or reply to spam or suspicious emails; delete them
  • Be aware of sure signs of scam email.
    • Not addressed to you by name
    • Asks for personal or financial information
    • Asks you for password
    • Asks you to forward it to lots of other people
  • Don't click on website addresses in emails unless you know what you are opening.
  • Use official WSU student email addresses to communicate with students about grades or to provide feedback on assignments.
  • Use antivirus and firewalls and update them regularly.
  • Report email security concerns to the IT Help Desk.

How Do I Recognize Phishing?

  • Phishing is a type of email or instant message scam designed to steal your identity.
  • Phishing is the act of attempting to fraudulently acquire sensitive information, such as usernames, passwords, and credit card details, by masquerading as trustworthy entity in electronic communication using email or instant message.

How Can I Safeguard Against Phishing?

  • Don't reply to email or pop-up messages that ask for personal or financial information.
  • Don't click on links in email or instant message.
  • Don't cut and paste link from questionable message into your Web browser.
  • Use antivirus and firewalls and update them regularly.
  • Don't email personal or financial information.


Virus Detection and Prevention Tips

  • Do not open any files attached to an email from an unknown, suspicious or untrustworthy source.
  • Do not open any files attached to an email unless you know what it is, even if it appears to come from a dear friend or someone you know. Some viruses can replicate themselves and spread through email. Better be safe than sorry and confirm that they really sent it.
  • Do not open any files attached to an email if the subject line is questionable or unexpected. If the need to do so is there always save the file to your hard drive before doing so.
  • Delete chain emails and junk email. Do not forward or reply to any to them. These types of email are considered spam, which is unsolicited, intrusive mail that clogs up the network.
  • Do not download any files from strangers.
  • Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and reputable one. Verify that an anti-virus program checks the files on the download site. If you're uncertain, don't download the file at all or download the file to a floppy and test it with your own anti-virus software.
  • Thumb/Flash Drives.  Use the same suggestions when using thumb drive.  Always scan these types of drives before and after use.
  • Update your anti-virus software regularly. Over 500 viruses are discovered each month, so you'll want to be protected. These updates should be at the least the products virus signature files. You may also need to update the product's scanning engine as well.
  • Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your back-up copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.
  • When in doubt, always err on the side of caution and do not open, download, or execute any files or email attachments. Not executing is the more important of these caveats. Check with your product vendors for updates which include those for your operating system web browser, and email. One example is the security site section of Microsoft located at http://www.microsoft.com/security.
  • If you are in doubt about any potential virus related situation you find yourself in, ask!.

Beware of "Spoofed" Email

There are viruses on the internet today that work through the current internal email system. (SMTP / POP protocols.)  They "spoof" (pretend / appear to be someone else) an email address to gain your trust and acceptance to do something you ordinarily wouldn't do (and shouldn't do).  The latest round of viral produced email attempts to get you to click on attachment. It may be a .zip or a .pif - either way, if clicked on it starts computer code that executes on your PC and can damage your machine or other machines. Or the "spoofed" email may contain a link to a web site that will download viruses or malware/spyware to your computer.

Consequences of Unsafe Practices

If your email account has been compromised:

  • The effect on the campus mail servers is a flood of email that can in a short period of time clog up the system enough to slow or stop email services.
  • Outside email services (AOL, MSN, Comcast, etc.) can and will blacklist our campus email – their email servers will block and reject email sent from out servers.
  • Your personal information that you provided can be used to steal your identity – this can include everything from using your email address to send spam, to using your identity to make purchases in your name causing havoc with your credit.

If your computer gets a virus:

  • Your computer may become infected with a virus that can spread rapidly to other people's computers.
  • You may lose some or all of the information on your computer.
  • Your computer could be used as a "base of operations" for sending spam, downloading illegal internet content and more.


2. Setting up Student Email Account

2.1. Setting up your student account

Got your Network ID (NID)? If not, please obtain one at: www.wsu.edu/nid
(Note: If you are just getting your NID you'll need to wait 24 hrs before you proceed to step 2.)

  1. Visit zzusis to get your new email name and temporary password. At zzusis you need to add the One Time Password pagelet. This is found by clicking on "Content" at the top right and then adding the One Time Password pagelet. To activate your account, log into email.wsu.edu Use your username and One Time Password that is shown in your zzusis pagelet. When logging in for the first time you will need to provide some information and you will be forced to change your Outlook Live email password. The new Outlook Live password provided through zzusis is temporary and should be changed.

You are ready to use your WSU email account, just visit email.wsu.edu from any web browser to login and check your WSU email. This account is your official WSU account, so check it regularly as official WSU email communication from various WSU academic and student support offices and your professors will be sent to this WSU email account.

2.2. Forwarding Student Email

Forwarding WSU student email to a personal account

How do I set up forwarding?

Log into your student email account at:  http://www.email.wsu.edu/.  Once you are logged in use the following steps to forward your email to your personal account.

1.  Go to Options > Account > Connected Accounts.

2.  Under Forwarding, enter the e-mail address of the account you want all e-mail to be forwarded to.

3.  If you want to keep copies of messages that are sent to your account, select Keep a copy of forwarded messages in Outlook Web App.

4.  Click Save to save your changes and start forwarding all incoming messages to another account.

What else do I need to know?

To stop forwarding messages, click Stop Forwarding.

If you keep a copy of forwarded messages, you should check your Outlook Web App account regularly to be sure you haven't gone over your mailbox size limit. If you go over the mailbox size limit, new messages may not be forwarded.

Connected Accounts and Forwarding aren't meant to be used at the same time. Use Connected Accounts when you want e-mail that's sent to other accounts that you own to be delivered to Outlook Web App. Use Forwarding to have e-mail that's delivered to your Outlook Web App account be forwarded to other accounts.

3. Accessing Student Email

3.1. Accessing your student account

Access email from any internet capable device at www.email.wsu.edu

4. Using Outlook Live

4.1. Using Outlook Live

5. Help with Outlook Live

5.1. Help for Outlook Live

Go to Outlook Live Help at:  http://help.outlook.com/en-US/140/dd936216.aspx

5.2. Email is going into the Junk Folder

6. What else does Outlook Live have for me

6.1. Mobile Phone Access

For help setting up your mobile phone device for connection to your Outlook Live account, go to:


6.2. Outlook Mobile Access (Web Mail)

6.3. Outlook Live using Email Clients

You can use a variety of Email programs to access your Outlook Live account.  For setup options, go to:


7. Email on Mobile devices

7.1. Android Email Setup


These are basic instructions to help you setup your WSU STAFF account on your android phone.  If you are attempting to setup your STUDENT account, you need to contact CougTect @ 335-HELP and they can walk you through it.


Android Email Setup Tutorial

In this tutorial we will explain step by step how to connect your Android device to the WSU Email Server.  The steps should be really similar for all android phones and devices.

1. On your phone, click Home and go to the Desktop.

2. Push your applications button and go to your settings application.

3. Within the settings application, scroll down and click on "Accounts & Sync" (Could just be "Accounts").

4. In Accounts & Sync, click on Add Account

5. In Add an Account, click on "Corporate" or "Exchange" depending on what your device says.

6. In the Corporate setup, you will enter the following information:

Email: Your entire WSU Email Address - Example: butchcoug@wsu.edu

Password: Your WSU Password

7.  Now click on the Next button.

If your phone automatically detects your settings, you will now skip to step 9.

8.  On the next page of Account Setup, you will enter the following information:

Domain\Username: "AD\your WSU NID" - Example: AD\butchcoug

Password: leave this alone.  You do not have to change it.

Server: connect.wsu.edu

Make sure that you check the box for Use Secure Connection (SSL)

9. On the next page of the Account Settings, you will setup your personalized settings for your email on your phone.

You can pick how often your phone will check for email.

You can pick to have your phone notify you when new email arrives.

You can pick to automattically syncronize your WSU contact list with your phone.

You can pick to automattically syncronize your WSU calendar with your phone.

Click on Next when you are done with your personalized settings.

10.  You have the option to give your account a name to help you identify it.

11. Click Next and your done.

Now when you click on your mail application, you will see your WSU email on your phone.

7.2. iPhone/iPad email setup


iPad Email Setup Tutorial


In this tutorial we will explain and show you step by step how to connect your Apple iPad to the WSU Email Server.


1. On your iPad click the Home Button to return to your Home Screen.

2. On your Home Screen navigate to and open your Settings Application.

3. Within the Settings Application click on Mail, Contacts, and Calendars on the left side of the screen.

4. Within Mail, Contacts and Calendars under Accounts click on Add Account...

5. You will now want to click on Microsoft Exchange

6. Within Microsoft Exchange you will enter the following information:

Email: Your entire WSU Email Address - Example: butchcoug@wsu.edu

Domain: *Leave Blank*

Username: Your entire WSU Email Address - Example: butchcoug@wsu.edu

Password: Your WSU Password

7. Now click on Next in the upper right hand corner.

8. A new box will appear titled Server in Server type connect.wsu.edu

9. A new screen will appear giving you the option to sync your Email, Contacts, and Calendars with your iPad from the WSU Email server. You may use the toggle switch to turn the services on and off. NOTE: WSU Exchange does not support Reminders.


7.3. Email on other mobile devices

Configuring Other Mobile Devices for WSU Email

Enter your WSU e-mail address (i.e. NID@wsu.edu) and password and select Sign In.

Instructions for most mobile devices are very similiar, but may change in slight ways.  The important information to remember for configuring your mobile device for WSU email is to enter the following information when prompted:

Enter your WSU username and password when prompted

Enter your wsu email address when prompted - be sure you use username@wsu.edu and not another format of your email address

Enter the Domain as:  ad.wsu.edu Note:  if asked for domain and username together, enter AD\username

Enter connect.wsu.edu in the Server box

Select the Server requires encrypted (SSL) connection checkbox if applicable.